About:

Welcome to our program designed to empower Navigators with the knowledge and tools they need to assist consumers in Florida through the health insurance enrollment process. Our mission is clear: to enhance the support provided to consumers and streamline the experience for both Navigators and those seeking health insurance coverage.

At the heart of this program is a commitment to comprehensive training and access to resources that enable Navigators to offer top-notch assistance. We understand that navigating the complexities of health insurance can be daunting, especially for consumers who may be unfamiliar with the process. That's why we're dedicated to equipping Navigators with the expertise needed to guide consumers through every step of the enrollment journey with confidence and clarity.

By achieving our goals, we aim to create a smoother and more informed experience for all involved. Consumers can feel confident knowing they have knowledgeable support every step of the way, while Navigators can feel empowered to provide the best possible assistance. This not only benefits individual consumers but also contributes to the overall success of the Florida Covering Kids and Families (FL-CKC) Navigator Program.

Through this program, we're not just providing training—we're fostering a community of support and collaboration. Together, we can make a meaningful difference in the lives of Florida residents by ensuring they have access to the health insurance coverage they need and deserve. Join us as we work towards a healthier and more informed future for all.

Acquired Knowledge/Skills/Objectives:

Empathy, Communication, Multitasking, Problem Solving, Medical Terminology, Patient Advocacy, Confidentiality, Customer Relationship Management

Format:

This program is offered as an asynchronous self-paced program and takes approximately 2 hours to complete.

What You’ll Earn:

After successfully completing this course, you will be able to claim Certified Public Health Credit from the National Board of Public Health Examiners.  In addition, you’ll be able to download a Credly Digital Badge. We recommend you download this badge and share it on your social media and showcase your new skillset and provide employers with a reliable way to assess your capabilities.  These badges serve as a visual representation of your accomplishments and can be shared on social media, personal websites, or professional networking sites. Badges are distributed through Canvas Credentials. For more information on digital badges, visit USF Innovative Education. Instructions to claim CPH Credit and a Digital Badge can be found in the End-of-Course Module.